Support
Frequently Asked Questions
Everything you need to know about working with OurStone, from choosing the right surface to installation, pricing and care.
General
Why choose stone for my benchtops?
Stone is one of the most durable and visually striking materials available for kitchens, bathrooms and living spaces. It offers exceptional longevity, resists everyday wear, and adds timeless value to your home. With an extensive range of colours, patterns and finishes available, stone allows you to create a space that is both functional and uniquely yours.
What types of projects do you work on?
We work across a wide variety of residential and commercial projects, including:
- New homes
- Kitchen renovations
- Bathroom vanities
- Laundries
- Outdoor kitchens
- Fireplace surrounds
- Commercial fit-outs
- Reception areas
- Hospitality venues
- Custom architectural stonework
Whether you're renovating a single room or delivering a large-scale development, we tailor every solution to your project.
Do you work with homeowners, builders and designers?
Yes.
OurStone partners with homeowners, builders, interior designers and architects to deliver premium stone surfaces from concept through to installation.
No matter where you are in your project, we're here to help bring your vision to life.
The Process
What happens after I request a free measure and quote?
Our process is designed to be simple and transparent.
- We discuss your project and requirements.
- We organise a site measure or review your plans.
- We help you select the right stone if required.
- We prepare a tailored quotation.
- Once approved, your stone is fabricated with precision.
- Our experienced team completes the installation.
We'll keep you informed throughout every stage of the process.
How long does the process usually take?
Every project is different depending on its complexity, material selection and scheduling.
Once your cabinetry is ready and final measurements have been completed, we'll provide a clear timeline so you know exactly what to expect.
Can I get a quote from house plans?
Absolutely.
If your cabinetry plans are available, we can often provide an initial estimate before a final site measure is completed.
Choosing Stone
How do I choose the right stone?
Choosing stone isn't just about colour.
We help you consider:
- How the space will be used
- Your overall design style
- Durability requirements
- Maintenance expectations
- Lighting within the space
- Edge profiles and finishes
- Budget
Our goal is to recommend a surface that looks incredible today and continues to perform for years to come.
What's the difference between engineered stone, porcelain and natural stone?
Each material has its own strengths.
Engineered Stone
Consistent appearance, durable and well suited to modern interiors.
Porcelain
Ultra-compact, highly resistant to heat, stains and UV exposure, making it ideal for indoor and outdoor applications.
Natural Stone
Every slab is unique, offering timeless beauty and natural character that cannot be replicated.
We'll help you determine which option best suits your project.
Can I use the same stone throughout my home?
Absolutely.
Many clients choose to create a seamless aesthetic by using the same material across kitchens, bathrooms, laundries, fireplaces and outdoor entertaining areas.
We'll help determine where continuity works best and where contrasting materials may enhance your design.
Installation
Do I need to remove my existing benchtops?
If you're renovating, existing benchtops generally need to be removed before installation.
We'll explain exactly what's required and coordinate the process to minimise disruption.
Do you install the stone as well?
Yes.
OurStone provides complete installation to ensure every benchtop is fitted with precision and finished to the highest standard.
Can you create waterfall ends, splashbacks and custom features?
Yes.
We fabricate a wide range of custom stone features including:
- Waterfall ends
- Full-height splashbacks
- Island benchtops
- Bathroom vanities
- Fireplace surrounds
- Shelving
- Outdoor entertaining areas
- Commercial feature pieces
Pricing
How much does a stone benchtop cost?
Every project is unique, so pricing depends on several factors including:
- Material selection
- Thickness
- Edge profile
- Size
- Complexity
- Installation requirements
The best way to receive accurate pricing is to request a free measure and quote.
Is your quote obligation free?
Yes.
Our free measure and quote allows us to understand your project and provide accurate recommendations without any obligation.
Care & Maintenance
Are stone benchtops easy to maintain?
Yes.
Most premium stone surfaces require only regular cleaning with warm water and a mild detergent.
We'll also provide care recommendations specific to the material you choose.
Will my stone stain or scratch?
While premium stone surfaces are incredibly durable, no material is completely indestructible.
Using chopping boards, trivets and appropriate cleaning products will help maintain the appearance of your surfaces for many years.
We'll explain the best care practices for your selected material before installation.
Working With OurStone
Why choose OurStone?
Choosing stone is about more than selecting a slab.
It's about working with people who understand design, precision and craftsmanship.
With over 25 years of industry experience, OurStone combines technical expertise with a commitment to quality, ensuring every project is completed with care, precision and attention to detail.
Our mission is simple:
To bridge the gap between your vision and reality, creating spaces that are built to be admired for years to come.
How do I get started?
Getting started is easy.
Simply request your free measure and quote and tell us about your project. Whether you have completed plans, inspiration images or just an idea, we'll guide you through the next steps and help bring your vision to life.
Still have a question?
Request your free, obligation-free measure and quote and we'll guide you through the next steps.
Request a Quote